Tango Next Generation


Our Do Not Call Registry compliant Tango Next Generation is a complete, in-house, Microsoft SQL based customer contact manager specialized for the auto industry.


Call now to schedule your online demo: 866-798-8585.

tangong (48K)


Tango NG includes the following features:

Showroom Control

  • Offer Calculator/printer
  • Electronic log sheet
  • Driver's license scanner
  • Detailed Prospect Form
  • Automatic Workplan
  • Showroom Prospect Log
  • Prospect/Customer dupcheck
  • Management escalation

Lease-End/Balloon

  • Complete DMS F&I information
  • Automated Workplan
  • Dispatch to salespeople
  • Customizable Workplan
  • Management escalation process

Service Retention (CSI)

  • Complete service history information from DMS
  • DMS retention synchronization
  • Service retention scheduler
  • Integrated factory recalls & campaigns
  • Daily Retention letters & email toolset
  • Retention performance tracking
  • "Per User" activity analysis

Internet

  • Incoming email processor
  • Salesrep/CSR automated dispatch
  • Automated lead source tracking
  • Automated Workplan
  • Prospect/Customer dupcheck
  • Management escalation process

Incoming Calls

  • "Who's Calling" interface
  • Incoming Call log
  • Detailed Prospect Form
  • Automated Workplan
  • Appointment monitor
  • Prospect/Customer dupcheck
  • Management escalation process

Service Satisfaction

  • Automated Workplan with scripting & surveying
  • Blue Oval and Five Star compliant
  • New Service Customer process
  • Automated follow-up and vehicle data
  • Detailed reporting

Data Mining (SQL)

  • Complete DMS integration
  • Group building using SQL queries or the group building wizard
  • Call campaigns
  • Personalized Mailings/email
  • Demographic analysis
  • Selective Imports and Exports

Sales Satisfaction Follow-Up (SSI)

  • Automated Workplan
  • Custom scripting and surveying
  • Salesrep/CSR automated dispatch
  • Blue Oval and Five Star compliant
  • Orphaned-owner assisted reassignment
  • Source analysis report
  • Delivery status of Sold Vehicles

Tango Workplan Builder


The most interesting part of our Tango system is its ability to schedule reminders based on any combination of any field in our database, but also by calculating multiple occurrences (or lack thereof) of past completed activities such as calls, letters and emails, but also service visits, complaints, scripts, events, etc… Using our workplan builder, we can spot people who were not in for a specific period (ex: past 9 monhts), or people with maturing leases, or people with out of warranty vehicles who just spent a fortune in your service department.

Workplan builder is smart enough not to send too many letters or emails, or make too many calls to a customer, based on specific rules.